Returns Policy

Returns Policy

Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving the item. To be eligible for a return, the item must be:

  • Unused, undamaged, and in its original packaging.
  • Free from any signs of wear or alterations.
  • Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made phone cases.
  • Clearance or sale items.
  • Items that have been used or damaged by the customer.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email [email protected] with your order number and reason for the return.
  2. Wait for Approval – Our support team will review your request and provide further instructions.
  3. Ship the Item – Once approved, ship the item back to us at the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Processing Refunds – After receiving and inspecting the returned item, we will process your refund within 5-7 business days to the original payment method.

Exchanges

If you received a defective or incorrect item, we will offer a replacement or exchange at no additional cost. Please contact us within 48 hours of delivery to arrange an exchange.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  • Check with your bank or payment provider, as it may take some time for the refund to reflect.
  • If you still haven’t received it, contact us at [email protected] for assistance.

Contact Information

For any return or refund inquiries, please reach out to us:

📍 Address: AB Marieholmsgatan 24, Göteborg
📧 Email: [email protected]
📞 Phone: 07 3351 7788

By making a purchase on CU CELL, you agree to our Returns Policy.

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